Limited Warranty Policy
Thank you for selecting Cozar Luggage for your travel needs. In acknowledgment of our commitment to providing products of the utmost quality, we extend a limited warranty to ensure your complete satisfaction.
Duration of Warranty
This limited warranty encompasses your Cozar luggage for a duration of 5 years from the date of purchase.
Scope of Coverage
This warranty is designed to address defects in materials and workmanship encountered under normal use throughout the warranty period. Please note that it does not extend to:
Normal wear and tear
Damage arising from improper handling or storage
Damages incurred through airline or cruise service handling
Filing a Claim
If you believe that your Cozar luggage possesses a valid warranty claim, we kindly ask that you adhere to the following procedures:
Photograph the product, ensuring the defect is clearly visible.
Send the photograph to cs@cozarluggage.com accompanied by proof of purchase.
Shipping Responsibilities
In the event of a validated warranty claim, you will be responsible for covering the shipping expenses to our designated facility for repair or replacement.
Disclaimer
It is important to note that this limited warranty becomes void if the product has been subjected to misuse, neglect, accidental damage, or alterations by any party other than Cozar Luggage.
Contact Information
Should you have any queries or require further clarification concerning our warranty policy, we invite you to reach out to our esteemed Customer Service team at cs@cozarluggage.com.